Customer service manager- CN

Hoyu Europe Logistics SRL, an active company in the organization of aviation and freight transport at Brussels airports, is looking for a Customer Service Officer to expand its Sales department. If you are looking for a polyvalent function in a growing company and your profile matches our expectations, don't hesitate and apply to join our company.

Your tasks :
• Act as head of the Customer Service Department
• Manage the daily customer service and operations for the flights
• Analyze and reporting of sales and operation performance
• On job training of the customer service team
• Implement of the company’s sale strategy and regulations
• Coordinate with the Sales and Revenue Department for optimization of operations
• Responsible for the Department’s budget and P&L
• Establish and implement the SOP and SLA of the Department
Your profile :
• You have at least 5 years of professional experience in freight forwarder and airline business
• You have at least 3 years of experience in team management
• You have experience in budget and profit & loss management
• You are fluent in Chinese and English
• You master the Microsoft Office suite
• You have excellent problem solving skills, teamwork spirit and communication skills
• You are proactive and have strong execution capability
• You are a good learner and have a strong sense of responsibility
• You are flexible about the workings hours including holiday and weekend

What we offer you :
• A polyvalent function, with teamwork while demonstrating autonomy
• The possibility of joining a dynamic and growing team
• A salary package in line with the market and according to your experience

Interested ?
In this case, don't hesitate any longer and quickly send your CV in English to the address hr@hoyugroup.com. We will get back to you as soon as possible.